Terms & Conditions

Kymberley Dench creates custom treatments that meet the unique and diverse needs of all clients ensuring a look that is as individual and perfect as you are.

Kymberley Dench provides specialist services based on the below terms and conditions. All clients are deemed to have read and agreed the terms and conditions set out below for all services.

Informed Consent Policy

Cosmetic procedures will only be performed after obtaining physical and written consent from the patient, you. Kymberley Dench (KD) will provide a list of common side effects which are including but not limited to each individual treatment. If you are concerned, we ask you to raise your questions with our Prescribing Doctors or seek a second opinion, we support conducting further research before consenting to any type of cosmetic or medical procedure. Whilst we do our best to screen patients, we cannot completely predict outcomes and guarantee your suitability for individual treatments. Please have in mind there will always remain the possibility of adverse reactions to products that are used. Proceeding with any treatments will be done at the patient, your own risk and cost.

Initial Cosmetic Consultation Policy

At Kymberley Dench we DO require a $100 Initial Consultation Fee to be paid upfront on the day of your appointment.
However, if you do agree to go ahead with a cosmetic or medical treatment on the day of your initial consultation, we may waive the consultation fee and you will only pay for your treatment/s.

ALL treatments and procedures must be paid full on the day.
If you have any questions regarding this policy, please do not hesitate to ask Kymberley Dench.

48 Hour Notification of Cancellation Policy

By signing the KD Terms and Conditions Policy Form you are agreeing that you will provide 48 hours’ notice if for any reason you are unable to attend your appointment. If you fail to attend your appointment KD reserves the right to apply a $100 non-attendance fee to your account. Confirmation reminder messages are emailed Five days prior, and text messages are sent the days prior to your appointment date,

If you have paid a $100 Online Booking Fee and do not attend the appointment without giving appropriate notice the booking fee will be charged as a non-attendance fee.

Online Booking Fee Policy

Online bookings are charged a $100 booking fee, this fee acts as a deposit and is redeemable at checkout after your appointment. Should you fail to attend your appointment without giving the required 48 hours’ notice, you will forfeit your online booking fee and it will be charged as a non-attendance fee.

Post Procedure Care Policy

Aftercare instructions for the specific treatment you have done will be sent to the email address that you have provided for us. As part of this policy, you are agreeing that you will follow these instructions. Should you experience any type of reaction from a treatment that is not listed on the aftercare instructions and you believe is out of the ordinary I agree I will contact KD ASAP.
Failure to report adverse reactions to Kymberley Dench is not liable for any complications.

Anti Wrinkle & Dermal Fillers Policy

At KD Botulinum toxin is charged on a per-unit basis. Dermal fillers are charged on a per ml basis.

Anti Wrinkle Top-Ups Policy

Kymbelrey Dench charges for top-ups on a per-unit basis.

Effectiveness of Anti Wrinkle Injection Policy

Different people will react to botulinum toxin in different ways. Some people will require higher doses than others to achieve the same result. Some people may not achieve any effect from botulinum toxin. This is known as botulinum toxin resistance. KD is not able to control these situations. KD do not offer free top-ups or offer refunds if your botulinum toxin has not worked. The patient is required to accept the risk that botulinum toxin may not work effectively on them. KD will offer a free follow-up consult to discuss possible options and alternative brands. Please wait for two weeks after receiving botulinum toxin to allow time for it to work.

Payment at Time of Service – Policy

You are responsible for ensuring that payment is made for your account by either cash, Eftpos, credit card, or Afterpay (6% Surcharge). If for any reason your chosen method of payment is declined, you may enter into a bank transfer payment agreement. You will be required to complete and sign a written agreement to pay by bank transfer.
Treatment and procedures must be paid in full on the day of your appointment.

Procedure Fees Policy

The cost of your cosmetic injectable treatments will depend on how much product is used. It is the client’s responsibility to be aware of the cost before their treatment. Prices are always discussed prior to ANY treatment. Always confirm the cost of the treatment before you undergo your treatment. This will prevent unexpected surprises at checkout.

Realistic Expectations Policy

It is important that every patient at KD have realistic expectations when it comes to results. If you are unsure what to expect then please discuss this with the Nurse before your treatment. Cosmetic medicine is not an exact science. Every person is unique and will respond to products and treatments differently. It is for this reason that KD cannot guarantee results. Patients need to be aware that it is not realistic to have one treatment and expect all their aesthetic concerns to be addressed. Often several treatments are required to see results.

KD Refund Policy

Kymberley Dench do NOT offer refunds on any services performed by our Nurese. This is because KD cannot guarantee results / KD cannot meet unrealistic expectations / KD cannot guarantee that adverse effects will NOT occur.

KD do NOT offer refunds on products used in a treatment or service.

KD will offer refunds on shelf retail products where required under Australian Consumer Law.

On-line Review Policy

Dissatisfied patients are encouraged to follow the complaints procedure before lodging online reviews. Please ensure you have complied with the terms and conditions before lodging online reviews.

Defamatory reviews will be referred to our legal team for resolution.

Follow Up Appointment Policy

KDnwill inform you at your appointment when/if a follow-up appointment will be required. It is important to attend all follow-up appointments so that we are able to assess your results. It is your responsibility to inform the clinic immediately if complications occur. Ph 0432 582 233.

Photography Policy

Every patient will be required to have before and after treatment photos taken. This is an important record to determine how successful the treatment has been.

Suitability for Treatment Policy

Some patients may be deemed unsuitable for certain procedures at KD. KD reserves the right to decline or cancel further management of any patient.

Client Photography/Video Recording/Sound Recording Policy

Video recording, photography, and sound recording by a client are strictly forbidden when having a private consultation or procedure with the Nurse. Those who breach this policy will be subject to legal action.

Post Procedure Appearance

Patients should be prepared to look worse immediately after undertaking a cosmetic treatment. This is the nature of many cosmetic treatments; you will look worse before you begin to look better. eg dermal fillers, anti wrinkle injections, cosmetic laser, prp, chemical peels, Cosmelan, skin lesion removal etc. We advise that you never have a cosmetic procedure performed immediately before attending an important event.

Side Effects and Complications Policy

All cosmetic procedures carry associated side effects and complications which you will be made aware of during your consent process. The risks and side effects are real and DO occur from time to time.

While we will inform you of the most common side effects of your procedure/s, this list may not be exhaustive. Should you be concerned about any side effects, we suggest you ask Kymberley Dench questions during your consultation and conduct further research on your own.

By choosing to have a procedure performed at KD, you must accept personally (100%) the risk of a side effect occurring. This includes accepting personal liability for the cost of treating these side effects/complications. KD has no control over whether you will or will not develop a side effect.

Side effects and complications of a cosmetic procedure may have long-term health implications that may affect your ability to earn an income. Side effects/complications of cosmetic procedures may also affect the way you look and may impact your confidence and ability to be seen in public. Patients must accept these risks when they undertake to have a procedure performed.

Post Treatment Care Instructions Policy

You will be emailed post-treatment care instructions after your treatment. It is most important that you follow these instructions for you to achieve optimal results. Should you experience symptoms after your treatment that you believe to be out of the ordinary, please contact Kymbelrey as soon as possible on 0432 582 233.

Complaints

If you are unhappy with any experience/treatment that you have received at Kymberley Dench, we ask that you please contact us immediately. We will address all complaints in an amicable and positive manner. Before making a complaint, please consider if you have complied with all of KD’s Terms and Conditions Policies. We value all our clients and want all our clients to have a positive experience. It is KD’s goal to deliver a quality service to its customers. We value your complaint as a means of improving our service to our customers. Defamatory reviews posted online will be referred to our legal team for resolution.

Abusive & Disruptive Cients

KD reserves the right to ban any client that acts in a threatening, disruptive, abusive, rude, or inappropriate manner.